Collect Smart Data 2018-03-16T12:52:34+00:00
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Collect Smart Data

Epifany uses short mobile surveys to gather the right information and feedback from the right people at the right time — painting a clearer picture of who your customer is and what their experience is like.

Easy Mobile Surveys

Give customers a painless way to tell you about their experience

We take the business of “optimizing customer surveys” very seriously. We’re not only set on providing the best possible user experience for consumers, but making sure that we’re extracting the highest quality of actionable feedback/data for your business. A combination of highly-specialized technologies make this possible:

  • Survey Reminder Push
  • Branch-Logic & Skip-Logic
  • Rotating Question Pools
  • Keyword hints
  • Gibberish Detection
  • Survey Length: 60 Seconds

Learn More:

Two phones showing a push notification and mobile survey

Easy Mobile Surveys

Give customers a painless way to tell you about their experience

We take the business of “optimizing customer surveys” very seriously. We’re not only set on providing the best possible user experience for consumers, but making sure that we’re extracting the highest quality of actionable feedback/data for your business. A combination of highly-specialized technologies make this possible:

• Survey Reminder Push
• Branch-Logic & Skip-Logic
• Rotating Question Pools
• Keyword Hints
• Gibberish Detection
• Survey Length: 60 Seconds

Learn More:

Two phones showing a push notification and mobile survey
Customer visit data

Visit Data

Collect experiential data and insights for every guest

What good is customer feedback if you don’t know who it’s coming from? Or if you don’t have any clear, reliable context around the most important elements of their visit? For starters, Epifany logs the time and location for every customer survey. No more asking customers to enter a 20-digit code and no more guesswork on your end. Key features include:

  • Micro-Location via Beacons
  • Visit Type & Time
  • Go-to Order

Learn More:

Visit Data

Collect experiential data and insights for every guest

What good is customer feedback if you don’t know who it’s coming from? Or if you don’t have any clear, reliable context around the most important elements of their visit? For starters, Epifany logs the time and location for every customer survey. No more asking customers to enter a 20-digit code and no more guesswork on your end. Key features include:

• Micro-Location via Beacons
• Visit Type & Time
• Go-to Order

Learn More:

Customer visit data

Customer Profiles

Understand your micro & macro consumer better than ever

You work hard to know your customer, and Epifany is here to make that job a little easier. Winning customers over hinges on meeting high expectations for personalization and efficiency, so we give you the tools to exceed those expectations. Personalizing surveys, prioritizing customer recovery efforts and customizing offers based on these details has never been more straightforward:

  • Distinctive Guest Data
  • Customer Value Score
  • Product Preferences
  • Visit Frequency

Customer Profiles

Understand your micro & macro consumer better than ever

You work hard to know your customer, and Epifany is here to make that job a little easier. Winning customers over hinges on meeting high expectations for personalization and efficiency, so we give you the tools to exceed those expectations. Personalizing surveys, prioritizing customer recovery efforts and customizing offers based on these details has never been more straightforward:

• Distinctive Guest Data
• Customer Value Score
• Product Preferences
• Visit Frequency