Fitness 2019-01-15T11:11:19-04:00

Health + Fitness

Member satisfaction is directly tied to membership renewals and referrals, which is why Epifany is now making it easier to dig into member preferences and sentiment. Our quick and painless surveys garner responses that help your business optimize investments for the specific wants and needs of your club’s members.

Minimize Member Churn

Your club’s membership relies just as much on re-engaging inactive members who are at risk of canceling as it does on keeping frequent visitors happy. Epifany enables your club’s management to view preferences in an interactive dashboard to understand what makes your disengaged members unique and what type of outreach could encourage return visits.

Minimize Member Churn

Your club’s membership relies just as much on re-engaging inactive members who are at risk of canceling as it does on keeping frequent visitors happy. Epifany enables your club’s management to view preferences in an interactive dashboard to understand what makes your disengaged members unique and what type of outreach could encourage return visits.

Increase Add-On Revenue Per Member

Leverage rotating survey questions to identify and store member interests/attitudes beyond club visits. That way, you can personalize 1-to-1 marketing outreach about promotions, offers and special initiatives that align with their interests, like Group Fitness classes, new equipment installations or personal training offerings.

Increase Add-On Revenue Per Member

Leverage rotating survey questions to identify and store member interests/attitudes beyond club visits. That way, you can personalize 1-to-1 marketing outreach about promotions, offers and special initiatives that align with their interests, like Group Fitness classes, new equipment installations or personal training offerings.

Optimize Strategic Investments

Use member feedback to analyze which aspects of member experience drive dissatisfaction at an individual club-level, so you can optimize future investments for the specific needs of that club’s members. For example, if members consistently report that all of the lockers are full, it might be time to invest in that locker room expansion you’ve been considering.

Optimize Strategic Investments

Use member feedback to analyze which aspects of member experience drive dissatisfaction at an individual club-level, so you can optimize future investments for the specific needs of that club’s members. For example, if members consistently report that all of the lockers are full, it might be time to invest in that locker room expansion you’ve been considering.

Grow Corporate Wellness Partnerships

Give corporate partners access to aggregated satisfaction insights to prove that partnering with your club is good for their employees and ultimately, their business’s bottom line. Epifany surveys also help you understand which services are being utilized by corporate wellness members, so you can put forward data-driven suggestions for expanding the partnership.

Grow Corporate Wellness Partnerships

Give corporate partners access to aggregated satisfaction insights to prove that partnering with your club is good for their employees and ultimately, their business’s bottom line. Epifany surveys also help you understand which services are being utilized by corporate wellness members, so you can put forward data-driven suggestions for expanding the partnership.