Illuminate Key Insights 2018-02-23T15:04:21+00:00
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Illuminate Key Insights

We use artificial intelligence and advanced analytics to crunch consumer content and display it in a dashboard — clearly identifying and prioritizing the most important trends in your customer experience.

Feedback Analysis

Interpret consumer content with artificial intelligence

There’s a lot of noise out there, and it can be challenging to sift through all the consumer content your business receives on a daily basis in an efficient, effective way. Epifany goes a step further by using the following techniques to refine data and make it digestible and easily accessible for whoever might be viewing it:

  • Sentiment Analysis
  • Machine Learning
  • Natural Language Processing
  • Topic Modeling
Natural language processing applied to text

Feedback Analysis

Interpret consumer content with artificial intelligence

There’s a lot of noise out there, and it can be challenging to sift through all the consumer content your business receives on a daily basis in an efficient, effective way. Epifany goes a step further by using the following techniques to refine data and make it digestible and easily accessible for whoever might be viewing it:

• Sentiment Analysis
• Machine Learning
• Natural Language Processing
• Topic Modeling
Natural language processing applied to text
Filters for gender, order type, age, and day part

Detailed Drilldowns

Customize Dashboards in ways that make sense for your business

Every business is different, and your brand’s key initiatives are always subject to change. That’s why our platform is designed to be flexible in terms of what data you’re looking at, and how. No matter what your team’s focus is at any given moment, we’ve got you covered with the ability to filter the insights in your Dashboard by:

  • Date/Time of Day
  • Product Type
  • Location/Venue Type
  • Customer Demographic

Learn More:

Detailed Drilldowns

Customize Dashboards in ways that make sense for your business

Every business is different, and your brand’s key initiatives are always subject to change. That’s why our platform is designed to be flexible in terms of what data you’re looking at, and how. No matter what your team’s focus is at any given moment, we’ve got you covered with the ability to filter the insights in your Dashboard by:

• Date/Time of Day
• Product Type
• Location/Venue Type
• Customer Demographic

Learn More:

Filters for gender, order type, age, and day part

Role-Based Reporting

Customize data sets for different personnel

For your business to function like a well-oiled machine, it’s imperative to get the most relevant insights in the hands of the most appropriate personnel. Beyond basic filtering capabilities, Epifany offers customized, real-time Dashboards and automated reporting for various roles and responsibilities within your organization:

  • Customer Experience
  • Field Operations
  • Digital
  • Marketing
  • C-Suite

Learn More:

Dropdown selection for different organizational roles

Role-Based Reporting

Customize data sets for different personnel

For your business to function like a well-oiled machine, it’s imperative to get the most relevant insights in the hands of the most appropriate personnel. Beyond basic filtering capabilities, Epifany offers customized, real-time Dashboards and automated reporting for various roles and responsibilities within your organization:

• Customer Experience
• Field Operations
• Digital
• Marketing
• C-Suite

Learn More:

Dropdown selection for different organizational roles