Make Strategic Decisions 2018-03-16T12:46:44+00:00
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Make Strategic Decisions

Our platform gives “actionable data” new meaning by opening the door for responding directly to comments, resolving customer issues, and retargeting marketing in a way that actually drives retention.

Real-Time Response

Close the loop on customer communication

Even when your business is at its best, mistakes happen — and unfortunately not every single customer experience is a positive one. That’s why we built a tool that makes it easy for you to respond to — and resolve — customer complaints in real-time. Epifany streamlines the customer recovery process with:

  • Instant Alerts via SMS/Email
  • Known Customer Contact Info
  • Customer Prioritization
  • Canned Responses

Real-Time Response

Close the loop on customer communication

Even when your business is at its best, mistakes happen — and unfortunately not every single customer experience is a positive one. That’s why we built a tool that makes it easy for you to respond to — and resolve — customer complaints in real-time. Epifany streamlines the customer recovery process with:

• Instant Alerts via SMS/Email
• Known Customer Contact Info
• Customer Prioritization
• Canned Responses
Tracking customer complaints

Accountability Management

Track customer cases from start to finish

For any business, rectifying negative customer experiences is a team effort. Assigning tasks to designated team members and setting expectations simplifies customer service and ensures that every issue is addressed promptly. That’s why Epifany makes tracking customer cases in your Dashboard a cinch with:

  • Case Manager
  • Sentiment Tags
  • Access For All Roles

Accountability Management

Track customer cases from start to finish

For any business, rectifying negative customer experiences is a team effort. Assigning tasks to designated team members and setting expectations simplifies customer service and ensures that every issue is addressed promptly. That’s why Epifany makes tracking customer cases in your Dashboard a cinch with:

• Case Manager
• Sentiment Tags
• Access For All Roles
Tracking customer complaints

Intelligent Targeting

Personalize marketing & promotional campaigns to drive retention

You’ve heard the phrase “give the people what they want,” and at Epifany, we interpret that quite literally. Mass personalization is taking over, so hyper-targeting customized push/email campaigns to highly-segmented customer cohorts based on these specs is a surefire way to keep them coming back for more:

  • Product Preferences
  • Demographics
  • Age/Gender
  • Location/Region

Learn More:

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Intelligent Targeting

Personalize marketing & promotional campaigns to drive retention

You’ve heard the phrase “give the people what they want,” and at Epifany, we interpret that quite literally. Mass personalization is taking over, so hyper-targeting customized push/email campaigns to highly-segmented customer cohorts based on these specs is a surefire way to keep them coming back for more:

• Product Preferences
• Demographics
• Age/Gender
• Location/Region

Learn More:

Push notification for a free deal