Restaurants 2019-01-15T11:10:16+00:00

Restaurants + Hospitality

With restaurant technology on the rise, consumer expectations for convenience only continue to grow. While 79% of diners say technology improves their restaurant experience (according to Hospitality Technology), just having a mobile app isn’t enough. An Epifany integration enhances your app’s functionality while giving you clear line of sight to customer satisfaction.

Go Mobile + Drive App Activity

Chances are, your restaurant’s app already includes features like mobile ordering, loyalty, menu access and more — so why not also provide an avenue for customers to leave feedback about their experience through a channel they’re already using? Brands that implement Epifany find that their mobile product is stickier, and customers engage more often.

Two phones showing a push notification and mobile survey
STEP 1

Go Mobile + Drive App Activity

Chances are, your restaurant’s app already includes features like mobile ordering, loyalty, menu access and more — so why not also provide an avenue for customers to leave feedback about their experience through a channel they’re already using? Brands that implement Epifany find that their mobile product is stickier, and customers engage more often.

Two phones showing a push notification and mobile survey

Real-Time Alerts for Quick Issue Resolution

When high-value customers have a poor experience, we make sure you’re the first to know. Real-time feedback alerts inform field managers, so they can diffuse issues immediately and recover an otherwise churned guest. This also helps you get to the guest first, and minimizes the chances of them sharing their frustration through another outlet, like public review sites.

Real-Time Alerts for Quick Issue Resolution

When high-value customers have a poor experience, we make sure you’re the first to know. Real-time feedback alerts inform field managers, so they can diffuse issues immediately and recover an otherwise churned guest. This also helps you get to the guest first, and minimizes the chances of them sharing their frustration through another outlet, like public review sites.

Manager alerted of a customer's negative experience

Increase Operational Efficiency

Better information coordination will help everyone from front-line field managers to those in the Corporate office make better, data-driven operations decisions. Our Dashboard offers a host of capabilities to highlight operational areas where a restaurant is struggling or succeeding, so Ops personnel know where to focus efforts moving forward.

Increase Operational Efficiency

Better information coordination will help everyone from front-line field managers to those in the Corporate office make better, data-driven operations decisions. Our Dashboard offers a host of capabilities to highlight operational areas where a restaurant is struggling or succeeding, so Ops personnel know where to focus efforts moving forward.

Leverage Positive Feedback For Crew Recognition

To replicate success, management must first recognize and celebrate that success. Epifany gives your team the tools to identify successes — like a positive customer comment about a certain staff member going above and beyond — so you can use that success as a way to boost crew morale and ultimately encourage more positive staff interactions.

Leverage Positive Feedback For Crew Recognition

To replicate success, management must first recognize and celebrate that success. Epifany gives your team the tools to identify successes — like a positive customer comment about a certain staff member going above and beyond — so you can use that success as a way to boost crew morale and ultimately encourage more positive staff interactions.