Use Cases 2018-01-20T14:53:51+00:00
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Insights For Every Role

Managing customer experience is a team effort, in a big way. At Epifany, we’re hyper-aware that different teams at your organization require access to different insights in order to do their job, so we’ve customized variations of our Dashboard to be a solution for every team.

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Customer Experience

In a market that’s gone digital, CX teams are often infiltrated with consumer content from endless sources. Epifany puts refined, relevant, prioritized content in the hands of the experts to maximize actionability for the end-user and effectively elevate your brand’s overall CX.

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Customer Experience

In a market that’s gone digital, CX teams are often infiltrated with consumer content from endless sources. Epifany puts refined, relevant, prioritized content in the hands of the experts to maximize actionability for the end-user and effectively elevate your brand’s overall CX.

Learn More:

Field Operations

Micro-level performance of your business’s individual locations is vital to macro-level success. With this in mind, Epifany not only shares negative customer feedback with frontline managers to identify areas of improvement, but we also make positive feedback the perfect opportunity for crew recognition.

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Field Operations

Micro-level performance of your business’s individual locations is vital to macro-level success. With this in mind, Epifany not only shares negative customer feedback with frontline managers to identify areas of improvement, but we also make positive feedback the perfect opportunity for crew recognition.

Learn More:

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Digital

Hosting user-friendly CX surveys within your brand’s mobile app drives traffic and customer engagement. Your Digital team can use the Dashboard to easily track customer participation with direct access to crucial mobile application usage stats like offer redemptions and welcome message / survey prompt open rates and more.

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Digital

Hosting user-friendly CX surveys within your brand’s mobile app drives traffic and customer engagement. Your Digital team can use the Dashboard to easily track customer participation with direct access to crucial mobile application usage stats like offer redemptions and welcome message / survey prompt open rates and more.

Learn More:

Marketing

It’s no secret that hyper-targeting campaigns increases conversions. Epifany makes the marketer’s dream come true by arming them with micro-level customer information like visit history, personal preferences, demographic details and location so they can send impactful marketing messages that have a positive impact on sales.

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Marketing

It’s no secret that hyper-targeting campaigns increases conversions. Epifany makes the marketer’s dream come true by arming them with micro-level customer information like visit history, personal preferences, demographic details and location so they can send impactful marketing messages that have a positive impact on sales.

Learn More:

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C-Suite

Epifany is committed to providing the most relevant, meaningful data to every team at your organization — from the top down — so your C-Suite is no exception. C-Level individuals can customize their own Dashboards for quick access to the stats and trends they care about most — taking the legwork out of cross-referencing platforms to make data-driven decisions for the organization.

Learn More:

Briefcase icon

C-Suite

Epifany is committed to providing the most relevant, meaningful data to every team at your organization — from the top down — so your C-Suite is no exception. C-Level individuals can customize their own Dashboards for quick access to the stats and trends they care about most — taking the legwork out of cross-referencing platforms to make data-driven decisions for the organization.

Learn More: