Product
From Net Promoter Score and product experience to employee feedback, uncover custom insights for your business
Easy to Send
Multi-method survey deployment allows you to easily connect with your customers, whether it be via email, SMS, mobile app or website
Smart Surveys
Leverage rotating questions to always ask the right question at the right time. Store answers to understand preferences and build guest profiles
Real-Time Results
Our interactive Dashboard presents results in a clean, organized way allowing you to move quickly from data gathering to action
AI + NLP
We use Artificial Intelligence (AI) + Natural Language Processing (NLP) tools so you can easily sort and review responses and act on them
CRM Integration
Access raw data on demand through integration with your CRM - we support a variety of formats and data frameworks
Account Support
Plans change, questions need to be updated and goals shift. We are there every step of the way to ensure we deliver meaningful results
PRODUCT Overview
Create and Distribute Surveys
Collaboration is key to make sure survey questions are customized and tailored to your audience. Our surveys can be distributed via push notifications within team apps, via email, text messages or even social media posts. Our smart surveys are designed to be completed in less than two minutes, leading to increased response rates and more learnings for your team.
Monitor Your Results
Your team will have access to your own dashboard where you can watch results come in in real-time. You can easily sort all your feedback based on individual question and response. You can even respond directly within the platform to fans who had a poor experience. All of these responses can be fed directly into your CRM, so your team will always be aware of individual fan feedback prior to reaching out.
Review Reports + Action Items
Automated reports can be generated after each survey providing a recap of the events key learnings. Your team has the ability to customize reports based on qualitative and quantitative responses regarding various function areas (ie: parking, concessions, etc.) that can easily be shared with internal departments.
Survey Types
We have created surveys for the below areas - but we are always looking to create new custom surveys that deliver on what you need!
Net Promoter Score, Customer Experience, Customer Insights, Customer Feedback, Customer Centric, Customer Journey, Customer Satisfaction, Consumer Insight, Market Research, Voice of the Customer, Marketing, Brand Experience, Product Experience, Member Engagement, Employee Engagement, Product Innovation, Enterprise Solution, Human Resources